Communication
Managing aggresive and violent behaviours when clients are in crisis and distress.
Excuse Me - But your Freaking me out!
Next Available Course
DATE: 3 Feb 2009
TIME: 9:30 am to 4:30 pm
VENUE: City West Lotteries House
2 Delhi Street
West Perth
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TRAINER: Zoe Warwick
Cost: Members: $137.80Non Members: $171.60
Govt/Corp: $214.50
(GST Inclusive)
Develop skills and strategies for dealing with potentially violent and challenging situations in the workplace.
A workshop packed with information and strategies to review your skills and increase your competence and confidence. This training is designed for non clinically trained staff on dealing with clients in crisis and distress.
This interactive skills training will leave participants informed, energized and full of practical ways to implement effective personal and organisational risk management strategies.
What previous participants have said...
"I found the seminar most useful and would recommend it to other workers" Ruth Pedler
WHAT DOES IT COVER?
- Personal risk management strategies for handling difficult situations
- Effective and confident communication
- Better understanding client needs
- Self control and analysis
- The cycle of aggression
- Practical applications of skills