This workshop is a must for anyone working in a supervisory/managerial role and would like to assist their staff to work more effectively.

Conflict is a natural part of everyday life, and the workplace is no exception. Mediation is a voluntary, confidential process whereby an independent third party assists people to reach an agreed outcome to a conflict situation. Mediation in the workplace helps disputing colleagues to develop an understanding of each other's needs, generate and consider different options and work through the key issues collaboratively. Mediation further helps the parties to take ownership of the conflict and adopt a future-focussed approach to their resolution.